• TERMS & CONDITIONS:

    Property/Business Ownership Authority


    By setting up your account with Sleep Overs you acknowledge and confirm that all businesses and properties listed are owned or managed by the account holder specified. You will be required to provide evidence upon setting up your account that you have the authority to manage all advertisements listed.
    Upon creating this account you confirm and acknowledge this authority.

    Your Account and Advertisement's

    With listing advertisements on Sleep Overs you agree:

    > That all information is accurate and up to date at all times.

    > That all images and photos presented are an accurate and up to date version of your business/property.

    > That no misleading prices or descriptions are made.

    > That all images and photos are tested for viruses, and if found you have uploaded a virus you may;
       - Have your account suspended
       - Will be required to pay a fine of up to $5,000

    > That all disputes and complaints in relation to your advertisement and business will be dealt with you.

    > That all bookings must be facilitated once accepted, and if they cannot for whatever reason, you are to find an alternative and comparable venue. That is:
       - Same or similar value. 
       - Same or similar room configuration and can accommodate same guest numbers.
       - Within the same region (https://www.sleepovers.com.au/search-regions). 
       - Same or similar services provided. 

    Alternatively, you may wish to offer your guests a fee free refund, however any commission or fees payable to SleepOvers will not be waived.  

    > If Sleep Overs has offered a free or discounted listing to you, your are obliged to ensure its accuracy. This information will be obtained from relevant pre-published websites, affiliated partners of Sleep Overs and search engines. Please contact us immediately if you feel your advert has been misrepresented or wish to have it removed.

    Disclaimers & Rights

    Sleep Overs reserves the right to withdraw or change our website, products or services (including format, design, scope, etc) at any time. Sleep Overs will use reasonable endeavours to give you advance notice of any material changes that we make to our website, products or services.

    Sleep Overs reserves the right (but has no obligation) to review, modify, reformat, reject or remove (or direct you to modify or remove) any material that you make available or attempt to make available via the Site.

    Sleep Overs ensures that all your information is private and confidential and only used in accordance with Sleep Overs terms and conditions.

    Sleep Overs may run cross-advertising campaigns with other organisations to increase consumer awareness of the website and our clients. Although thorough attention is made to enure all advertisements are marketed generically in accordance with all our listed profiles Sleep Overs does not take responsibility for misbranding, higher regional traffic flows and correctness of your advertisement.

    Sleep Overs ensures that all equipment and facilities used to appropriately host and operate the Sleep Overs website is of the highest standards and therefore we entrust Uber Global to mange and run our equipment and services. Therefore Sleep Overs and our clients are bound by the Terms & Conditions of Uber Global Pty Ltd and available for review on their website. Sleep Overs takes no responsibility for any issues or downtime that may occur via equipment issues

    managed and operated via Uber Global. However we have conducted a thorough assessment on many IT organisations and have deemed Uber Global to be more than suitable.
    Sleep Overs from time to time if we feel you may require certain products or services to help your business we may notify you. If you wish not receive notifications simply email the issuer in order to be removed from the database.

    Regular assessments are made on our client’s advertisements to ensure they have appropriately addressed the term and conditions of listing their advertisements. However we can not guarantee that all clients have appropriately listed their advertisement and therefore if you have discovered a client breached or inappropriately listed their advertisement we ask that you please notify us by emailing: customercare@sleepovers.com.au.

    Fees & Charges

    Sleep Overs charges an annual account fee to list and advertise your properties and business’s. Further charges apply to adding more properties and adverts within your account and adding specials.
    Sleep Overs reserves the right to change this pricing structure at anytime. Sleep Overs will ensure this will be in the best interest of our clients and notification will be made to inform all our clients of any changes to pricing.
    Cancellations/Refunds:
    All listing types are based on an annual cycle so cancelling prior to your renewal date requires the full payment of the remaining months of your subscription. This does not apply for annual subscriptions as they are paid in advance and are non-refundable.
    Pay per booking fee will be the amount of months remaining x $13.00 + confirmed bookings at $2.50 each up and to your annual renewal date.
    Commission will be the amount of months remaining x $5.00 + 20% of the confirmed bookings amount up and to your annual renewal date.

    Privacy and Liability

    Sleep Overs ensures the utmost of attention is made to keep all our clients private information confidential and secure. However for the purpose of improving our business constant assessments must be made to implement better process to increase success and traffic to our site and in turn your advertisement. Sleep Overs does rely on other organisations to market, operate and process certain elements of our business and therefore we can not guarantee total security however all our suppliers are required to abide by our strict attention to confidentiality.

    Questions & Disputes

    All complaints, disputes, feedback and queries are dealt with by our Customer Care Division, and can be contacted by emailing: customercare@sleepovers.com.au or by completing our Feedback and Complaints form.

    Indemnity – SleepOvers is not liable for inaccuracies in regard to advertised listings by our clients. All legal mattes in relation to your advertisements and clientele must be dealt with through your own dispute resolution processes.

    Complaints and disputes can also be mailed to: 
    SleepOvers 
    2510/668 Bourke St, Melbourne Vic 300
    ABN: 67612184728

    Individuals that are wishing to lodge a complaint against an accommodation venue or SleepOvers can do so by using the complaints form located in the Contact Us page of this website. All lodgements are treated seriously and are investigated thoroughly, for the purpose of resolution. Disputants are advised that any published information made online or via any media against an accommodation venue that is deemed of a defamatory nature or prior to having a matter investigated by SleepOvers or an alternative dispute resolution authority such as - Consumer Affairs may face legal action.

    Therefore it is strongly suggested that a disputant submits a complaint lodgement to establish a resolution between parties and or prior means have fully been addressed by such dispute and resolution authorities. SleepOvers offers a conciliation service so that a synergistic resolution can be made between all parties so that a satisfactory outcome can be achieved.

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